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Our Support Policy

To get a pre-purchase advice, you may post in the theme’s forum.
To get a response more promptly, you are recommended to use our Ticket-system.
We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.

Please note! We do not provide support, if you do not have the purchase code.
Item support does not include
Customization and installation.
Support for third party software and plugins.

How to use our Support System

Ancora technical support is always there to assist their users with all the technical questions regarding Ancora products.

In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
Or you may simply follow this link: ancorathemes.ticksy.com.
Enter your purchase key and register in the system.
To avoid a confusion, please use your own ThemeForest login in Support System.
Fill out the ticket form.

Address

110 E 16th St

New York, NY

Twitter

Investment Advisor Services is a modern, flexible and highly customizable theme for your financial, business, corporate, personal needs.

@investadvisor_1

Open hours

Monday - Friday: 12pm - 8pm

Saturday: 10am - 2pm

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